What Your Board Should Ask Before Hiring a Condo Manager
Choosing the Right Condominium Management Company
How does the management company support board governance?
How does the management company support board governance?
Selecting a management company is one of the most important decisions a condominium board makes. Management firms oversee finances, help ensure legal compliance, coordinate maintenance, and support board governance.
Because the relationship is so important, boards should approach the selection process thoughtfully.
Here are some questions worth asking when evaluating any condominium management company.
How does the management company support board governance?
How does the management company support board governance?
How does the management company support board governance?
Management companies should help boards understand their responsibilities under the Condominium Act and assist directors in making informed decisions.
A good manager is not simply an administrator—they are a guide to responsible governance.
How are financial records and reporting handled?
How does the management company support board governance?
What systems exist for record keeping and compliance?
Boards should understand:
- how financial reports are prepared
- how budgets are developed
- how reserve fund planning is monitored
- what systems are used to maintain financial transparency
Financial clarity is essential to good condominium management.
What systems exist for record keeping and compliance?
How does the company handle communication with boards and residents?
What systems exist for record keeping and compliance?
Condominium corporations have legal obligations to maintain proper records.
Boards should ask how the management company:
- organizes corporate records
- supports compliance with legislation
- maintains continuity when directors change
Strong systems protect the corporation over time.
How does the company handle communication with boards and residents?
How does the company handle communication with boards and residents?
How does the company handle communication with boards and residents?
Communication expectations should be clear.
Boards should understand:
- response times
- reporting structure
- how resident concerns are handled
- how the manager supports the board’s decision-making role
Healthy communication supports stable communities.
What happens if the assigned manager changes?
How does the company handle communication with boards and residents?
How does the company handle communication with boards and residents?
Staff turnover can occur in any organization. Promotion, retirement, or unforeseen circumstances can happen.
Boards should ask how the company ensures:
- continuity of records
- team support
- smooth transitions if staffing changes occur
A strong management firm relies on systems, not just individuals.
How does the company support long-term planning?
How does the company support long-term planning?
How does the company support long-term planning?
Good condominium management is about more than solving day-to-day issues.
Boards benefit from management support that helps them:
- plan maintenance responsibly
- maintain financial stability
- protect property values
- preserve the long-term health of the community
Our Perspective
How does the company support long-term planning?
How does the company support long-term planning?
At MVP Condominium Property Management, we encourage boards to ask thoughtful questions when selecting a management partner. A well-informed board is far more likely to build a successful long-term relationship with its management company. Even if a board ultimately selects another firm, we would feel better knowing we shared the right information and helped strengthen the board’s governance in the process.
We're listening to what condo boards are saying.
Thinking About Changing Condominium Management?
Signs a Board May Need to Re-evaluate Management
Signs a Board May Need to Re-evaluate Management
Changing condominium management is a significant decision. A management company works closely with the board, oversees finances, coordinates vendors, and helps ensure the corporation meets its legal obligations.
When that relationship is working well, communities benefit from stability and good governance. When it isn’t, boards may begin c
Changing condominium management is a significant decision. A management company works closely with the board, oversees finances, coordinates vendors, and helps ensure the corporation meets its legal obligations.
When that relationship is working well, communities benefit from stability and good governance. When it isn’t, boards may begin considering other options.
Before making that decision, it’s worth understanding how management relationships work and what a transition typically involves.
Signs a Board May Need to Re-evaluate Management
Signs a Board May Need to Re-evaluate Management
Signs a Board May Need to Re-evaluate Management
Boards sometimes begin reviewing their management arrangement when they experience issues such as:
- persistent communication delays
- financial reporting that is difficult to understand
- vendor coordination problems
- uncertainty about compliance obligations
- a general loss of confidence in the management relationship
Not every challenge means manag
Boards sometimes begin reviewing their management arrangement when they experience issues such as:
- persistent communication delays
- financial reporting that is difficult to understand
- vendor coordination problems
- uncertainty about compliance obligations
- a general loss of confidence in the management relationship
Not every challenge means management should change. Sometimes improved communication or clearer expectations can resolve issues.
However, when problems persist, boards may decide it is time to explore alternatives.
What a Management Transition Involves
Signs a Board May Need to Re-evaluate Management
What a Management Transition Involves
Changing management companies involves more than simply appointing a new firm.
A proper transition includes:
- transferring financial records and accounts
- organizing contracts and vendor relationships
- providing the new manager with historical information
- establishing communication with owners and residents
A thoughtful transition helps ensure t
Changing management companies involves more than simply appointing a new firm.
A proper transition includes:
- transferring financial records and accounts
- organizing contracts and vendor relationships
- providing the new manager with historical information
- establishing communication with owners and residents
A thoughtful transition helps ensure that operations continue smoothly and that the board retains clear oversight of the corporation’s affairs.
Questions Boards Should Consider
Questions Boards Should Consider
What a Management Transition Involves
Before moving forward, boards often benefit from asking:
- What specific problems are we trying to solve?
- Have we clearly communicated our expectations to the current manager?
- What type of management support does our community truly need?
- What would a successful management relationship look like?
Taking the time to answer these questions helps ensure that any change is made for the right reasons.
How MVP Approaches Transitions
Questions Boards Should Consider
How MVP Approaches Transitions
At MVP Condominium Property Management, transitions are approached with care and professionalism.
Our focus is on:
- preserving institutional knowledge
- organizing records and financial systems
- establishing clear communication with the board
- supporting the community through the adjustment period
Every condominium community is different, and succ
At MVP Condominium Property Management, transitions are approached with care and professionalism.
Our focus is on:
- preserving institutional knowledge
- organizing records and financial systems
- establishing clear communication with the board
- supporting the community through the adjustment period
Every condominium community is different, and successful transitions respect the unique history and culture of each corporation.
Considering Your Options
Questions Boards Should Consider
How MVP Approaches Transitions
If your board is discussing whether a change in management might be appropriate, we are always open to a conversation.
Even if a transition is not the right step today, understanding the options available can help boards make informed decisions for their communities.
“Changing management isn’t about replacing people — it’s about ensuring th
If your board is discussing whether a change in management might be appropriate, we are always open to a conversation.
Even if a transition is not the right step today, understanding the options available can help boards make informed decisions for their communities.
“Changing management isn’t about replacing people — it’s about ensuring the corporation has the systems, guidance, and communication it needs to operate well.”
Scott Hundey, OLCM, RCM®
CEO, MVP Condominium Property Management