Frequently Asked Questions

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Simple.  Call us at 1-844-25-CONDO or any other number on our contact page and press#1 to speak directly to a community onboarding specialist.  

Yes, MVP Condo PM offers a satisfaction guarantee. If you are not satisfied with our services within the first 90 days, we will refund your management fees.  Some conditions apply.

It's not that we don't charge, it's that we choose to include certain costs in our management fee that other companies charge extra for.  

For instance: 

Admin costs related to CAO annual Filings -- we do not charge extra for pushing a button for you. Essentially that's all it is-- you still pay your invoice, but we process the filing and the administrative costs relating to helping you pay it are included in our fee.

Same with Periodic Information Certificates, Information Certificate Updates and New Owner Information Certificates, filing a notice of change, etc.  We consider those things simply part of our jobs.

MVP Condo PM has a high client retention rate due to our excellent customer service, quick response, and fair and transparent policies.  In-fact our lifetime rate currently sits at 94%.  We'd be happy to tell you the story about the one that got away when we were still the new kid on the block.

Absolutely.  Accurate minutes help us do our job better.

Simply put--Yes, and depending on the condition of a corporation's books, or if there hasn't been a recent audit, and bookkeeping related issues prior to our arrival, there might be a cleanup of your books required first.

We've partnered with condocommunities.com to bring you better secure sharing of your condo's documents, share news and notices and help your board document decisions.  If you need help accessing just send us an email on our contact page. We also still remember how to send something by traditional mail if needed.

We hire people who have an affinity for providing excellent service.  Condo Managers are Licensed with the CMRAO designation O.L.C.M. or O.L.C.M-L.    Our Principal Condo Manager sits on the ACMO, CCI-T, & CAI Joint Policy Committee Member on Safety & Security in Condominiums and is a legal adjudicator for the CMRAO on the CMRAO Discipline Committee and Appeals Committee.

Currently, there's enough to keep us busy in Ontario.  We're from Ontario, Licenced for Condo Management in Ontario, and enjoy being specialists, familiar with the laws in our province.